In some ways, MRSC has been way ahead of iPhone’s Siri. For over 75 years, you’ve been able to pick up the phone and get an answer you can count on. At MRSC, we pride ourselves on providing dependable service that’s tailored to your needs. We want to continue to provide outstanding customer service that meets the evolving needs of Washington State’s local governments.
This fall, MRSC will be embarking on a strategic planning process to sharpen our focus on how best to serve our customers. How are we doing? What could we do better? What bold goals should we be stretching to reach?
In recent months, one of our goals has been to be more proactive in getting timely, practical information out to you. We started this MRSC Insight blog as a way to update you on trends that directly impact your work and with posts on how to comply with new State laws, such as changes to the Open Public Meetings Act and new indemnity language in architecture and engineering contracts.
Of course, another goal is to secure a stable source of funding so we are able to continue to provide local governments in Washington outstanding service into the future. For the past decade or so, our funding has derived from the local government share of liquor excise taxes and profits. Since the passage of I-1183, the city share of our funding now comes from liquor fees imposed on private stores rather than from state-run store liquor profits. All things considered, we’re certainly better off than we might have been under other liquor privatization scenarios. But it’s too soon to tell whether liquor revenues will be a stable source of funding for us into the future.
Challenging times call for new perspectives, and your feedback and ideas will play a critical role in developing our strategic plan. In the coming months, you’ll be hearing more about an on-line survey and other opportunities to weigh in on our services. So please take the time to let us know how we’re doing and how we can improve in our quest to be the best source on the planet for timely, responsive, and expert advice to local governments.
